The new customer support chat cliché: “I understand you are frustrated by…” a slightly rephrased version of my complaint.

Yes, a human could have written that, but I got the EXACT same wording from three different “humans” in three different “customer service” chats during one week.

Perhaps the National Association of Customer Service Scripts issued a new script in India and the Philippines. Perhaps lazy Large Language Models are generating identical scripts.

And, of course, the “person” not only denies being a bot, it gets insulted when accused of being a machine, a reaction I experienced when interacting with a disguised AI on Fiverr. I was almost thrown off the site for disrespecting a vendor. I never typed a single word of abuse. Not one. All I did was say I’d rather chat with a human. No one could point to the part of the gibberish Terms and Conditions prohibiting me from calling out an AI.